PAGCOR Self-Exclusion and Family Exclusion: How OSEA and the NDRP Work
How to exclude yourself from PAGCOR-regulated gaming through OSEA, how family exclusion works, what the restricted-persons database does, and why playing while excluded can cost your balance.
We at CasinoHub checked this guide against the linked primary documents on 13 November 2026. Independent information, not legal advice.
If gambling has stopped feeling like entertainment, PAGCOR runs a free programme that can bar you from every PAGCOR-licensed casino and online gaming platform for a set period. A spouse, parent or child can also apply on behalf of someone who is struggling. This guide explains how it works, using PAGCOR’s own published rules.
Need to talk to someone now? The National Problem Gambling Helpline is free, confidential and open 24/7: (02) 8248-9568 (npgh.ph). If you or someone else is in immediate danger, call the emergency services.
Two ways to be excluded
| Self-exclusion | Family exclusion | |
|---|---|---|
| Who applies | You | Your spouse, parent or child |
| Periods available | Half a year; one year; or five years | Half a year; one year; or three years |
| Can it be shortened? | Not in the first 6 months. After that you may petition to amend the period | Lifts automatically at the end of the period |
| Where it applies | All PAGCOR-operated and PAGCOR-licensed casinos and online gaming platforms | Same |
PAGCOR records every exclusion in its National Database of Restricted Persons (NDRP). Under PAGCOR’s October 2025 framework, licensed online platforms must check this database when players register and play.
The NDRP statistics also include licensee-emanating exclusion, meaning an order initiated by the casino rather than by a player or relative.
Option 1: Apply online through OSEA (self-exclusion)
PAGCOR’s Online Self-Exclusion Application portal sets out the process:
- Read and accept the process description, the forfeiture warning and the privacy notice.
- Submit the online form. PAGCOR emails a one-time password to verify your address, then sends a confirmation that it received your application. Once submitted, the application cannot be cancelled.
- Review. PAGCOR’s Responsible Gaming Department checks your details. If anything needs fixing, it emails you, and you must reply within 48 hours or the application is archived.
- Exclusion Order. Once you are verified, PAGCOR issues an Exclusion Order, records it in the NDRP and emails you confirmation.
- Notification. PAGCOR notifies all PAGCOR-licensed casinos and online platforms, sharing only what they need to identify you.
Timing: OSEA asks you to allow at least five days for the order to take full effect everywhere.
Family applications: use PAGCOR’s current form
For a relative, use the family-exclusion form linked on OSEA. The form (revision 6, effective 24 August 2026) asks for proof of the relationship, such as a birth certificate or a marriage contract, photo IDs, and two recent 2×2 photos of the person to be excluded. Read its checklist before submitting; it differs from the online self-exclusion process. The portal provides the current submission contact, so we do not repeat an older address here.
Important: what happens if you play while excluded
PAGCOR is clear that exclusion is not just a door policy:
- If you enter, register, deposit or play at a PAGCOR-licensed casino or online platform while your order is active, you may lose the money you deposited and won during that time. PAGCOR’s rules allow those funds to be forfeited to the National Government.
- OSEA warns that some platforms block excluded players at sign-up, while others only run full identity checks at withdrawal. You might be able to deposit and play, and only be caught when you try to cash out.
PAGCOR bases this on its Regulatory Framework for the Accreditation of Gaming System Administrators (October 2025). For players listed in the NDRP, that framework limits forfeiture to deposits and winnings made during the listing period.
For problems with a licensed online platform, such as withdrawals, account access, verification or transactions, PAGCOR’s Responsible Gaming page links to its Online Gaming Platform Helpdesk form.
When the period ends
Self- and family exclusion orders lift automatically at the end of the chosen period. For a self-exclusion, OSEA says you may only petition to amend the period after the first six months.
How many people use it?
PAGCOR publishes NDRP figures. Its data as of 31 October 2026 shows a sharp rise in self-exclusion:
| Year | Self | Family | Licensee-emanating | Total |
|---|---|---|---|---|
| 2022 | 157 | 176 | 0 | 333 |
| 2023 | 154 | 167 | 8 | 329 |
| 2024 | 246 | 197 | 26 | 469 |
| 2025 | 2,421 | 217 | 38 | 2,676 |
| 2026 (to October) | 40,043 | 452 | 56 | 40,551 |
PAGCOR labels the table “Active NDRP records from September 2013 to October 31, 2026”. PAGCOR does not explain the increase in the document, so we do not speculate about the cause.
Help is available without opening a casino account
The National Problem Gambling Helpline describes its service as free, confidential and available round the clock. It is support for gambling-related harm, not an emergency response line. You can call (02) 8248-9568 even while you are considering exclusion; you do not have to wait for an order.
Our responsible-gaming resource also explains limits and the restricted-persons database.
Sources
- PAGCOR Online Self-Exclusion Application (OSEA) portal (accessed 13 Nov 2026)
- PAGCOR exclusion programme page
- PAGCOR family exclusion application form, Rev. 6 (PDF)
- PAGCOR exclusion data, NDRP records to 31 Oct 2026 (PDF)
- PAGCOR GSA framework, Rev. 0, NDRP and forfeiture provisions (PDF)
- PAGCOR Responsible Gaming page
- National Problem Gambling Helpline
- PAGCOR release on the 24/7 helpline, 27 May 2026
21+ Gambling is for adults 21 and over. If it stops being fun, call the National Problem Gambling Helpline at (02) 8248-9568 or apply for self-exclusion through OSEA. This guide is general information from published documents, not legal advice.